Employment Opportunity

Quality Support Specialist

SNA International Careers, Joint Base Pearl Harbor-Hickam, Hawaii

Salary: Negotiable

Final Filing Date: Open until filled

SNA International, a world leader in forensics and human identfication, is currently looking for a Quality Support Specialist to support the Defense Prisoner of War/Missing in Action (POW/MIA) Accounting Agency (DPAA) by identifying the remains of missing and unidentified service members from past conflicts, enabling the Department of Defense (DoD) to achieve full accounting.

The Quality Support Specialist is accountable for the ongoing evaluation of quality, effectiveness, efficiency and utility of laboratory operations and outputs as they relate to laboratory accreditation and on-going quality assurance programs.

Duties and Requirements Click to read more


  • Evaluates the quality, effectiveness, efficiency and utility of laboratory operations and outputs as they relate to Lab accreditation program
  • Assures the effective implementation of policies and programs through extensive evaluation and direct management action
  • Implements prescribed internal controls to eliminate or minimize the potential for fraud, waste, abuse, mismanagement and inefficiency; and supplements internal controls where necessary to accommodate local operating conditions
  • Completes internal control checklists for all functional areas within established time frames and reports results; and establishes and meets plans for correcting material weakness or refers weaknesses to higher levels for correction
  • Maintains training program records
  • Formulates and recommends action critical to improving the timeliness and quality of laboratory products and ensures that DPAA Lab-Offutt Director and the DPAA Laboratory Lead Quality Manager receive factual and accurate information from which to formulate and implement policy, as necessary
  • Reviews and critiques case documentation for administrative adequacy and accuracy, ensuring that the scientific methodology and analysis meets the professional standards required by the lab accreditation program
  • Utilizes appropriate project management techniques to plan, coordinate, and develop program execution plans and other plans for everyday and special laboratory projects
  • Provides guidance regarding procedures and formats for submission, receives technical and resource input from project leaders
  • Resolves administrative problems referred by members of the scientific staff
  • Coordinates with lab administrators concerning the acquisition of goods and services pertaining to the modernization and sustainment of the lab relevant to the quality assurance program; such as equipment procurement and maintenance, procurement of anatomical material and other reference standards, facilities modernization, expansion and maintenance, acquisition of installation property and various laboratory services
  • Conducts informal inquiries and investigations to ensure compliance with requirements of Laboratory Management System (ISO/IEC 17025, ANAB Guidelines, and the Laboratory Manual)
  • Conducts surety checks on DPAA Lab-Hawaii test reports and forensic review documents
  • Performs other duties as assigned
  • Occasionally travels nationally and perhaps internationally (travel anticipated to be approximately 5-10%)


  • 1 year of forensic laboratory experience
  • B.S. or M.A/M.S degree in physical or life sciences, or biological anthropology.
  • Strong understanding of forensic laboratory accreditation requirements and compliance (ISO/IEC-17025 and ISO-19011)
  • Self-motivated
  • Detailed-oriented and organized
  • Able to work well independently, as well as in a team environment
  • Possess strong written and communication skills
  • Proficient in MS Word, PowerPoint, Excel, and Adobe Acrobat

Do you have the Education Required? See available on-line and campus-based degree programs now!

How to apply: Apply online

Posted: January 16, 2018

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