Employment Opportunity

Community Service Officer

Rochester Police Department, Rochester, Minnesota

Salary: Starting salary of $21.06 per hour with advancement to $27.22 per hour

Final Filing Date: Continuous

This is a continuous recruitment which will be used to establish an ongoing eligibility list for future hiring purposes. Applicants are limited to submitting one application in a 12 month period.

Community Service Officers are hired to work at least 32 hours per week and will be scheduled every weekend and some holidays. Additional hours may be assigned or required.

A Community Service Officer performs general duty civilian public safety work consisting of protecting life and property, maintaining order, preventing crimes, and enforcing laws and ordinances. The basic responsibilities include assisting the public, police officers, and other staff by performing a variety of public relations, technical, clerical, and manual activities related to law enforcement functions which do not require peace officer status; providing information and general assistance to the public; providing support to patrol, administration or a specialized function or unit, and performing related duties as required. This position works within the framework of the policies and regulations of the city as well as applicable state and federal laws. Work includes frequent in-person and telephone public contact, answering questions, explaining processes, and supplying information requiring courtesy and tact.

Duties and Requirements Click to read more


Public Relations
  • Perform public relations work explaining police, animal and parking control procedures to the public and relaying community concerns to sworn officers.
  • Meet with press to release public information.
Patrol Duties
  • Respond to non-emergency calls for service.
  • Report road obstructions and traffic problems.
  • Report defective/malfunctioning parking meters, parking regulation signage, and traffic signals for repair.
  • Provide traffic direction at special events, accidents, and other situations as requested
Incident Response
  • Process crime scene as appropriate.
  • Interview crime victims/witnesses, record additional information gathered, explain procedures for successful prosecution; refer crime victim to other agencies for further assistance if necessary; refer case to police investigator as appropriate.
  • Write initial police report.
  • Contact crime victims with update on case status.
Parking Enforcement
  • Enforce parking regulations.
  • Issue citations for parking violations.
  • Parking ticket and warrant recovery.
  • Recommend the towing and impounding of vehicles in violation of parking regulations.
Maintain Records
  • Prepare traffic accident reports involving non-injury on public and private property and non-injury/hit and run accidents.
  • Review records to determine parking citations not paid and attempt to collect fines of overdue parking warrants.
Miscellaneous Duties
  • Conduct funeral escorts.
  • Conduct tours of law enforcement center.
  • Testify under oath in court as needed.
  • Maintain liaison with DNR, Olmsted County Health Department, and other agencies.
  • Perform other duties as assigned or necessary.


  • U.S. Citizen
  • Eighteen (18) years of age
  • High school diploma or GED
  • Experience working with the public
  • Valid MN driver's license
Desirable Qualifications
  • Law enforcement related experience
  • Experience working with computers and portable radios
  • CPR/First Aid /Emergency Medical Technician (EMT) certification
Special Requirements
  • A background investigation including fingerprinting is required as a condition of employment.
  • The Community Service Officer position requires the individuals in the position be free from any physical, emotional, or mental conditions which might adversely affect the performance of the duties.
  • Knowledge of: police methods, practices, and procedures; the geography of the City of Rochester; local, state, federal laws, and city ordinances, related to parking violations; first-aid methods, practices, and procedures.
  • Skill in: office practices, procedures and equipment, including operation of a personal computer, various programs, and data entry functions; listening and problem solving.
  • Ability to: learn departmental policies and procedures; maintain confidentiality of private information; work tactfully and effectively with the public at all times; remain calm, use independent judgment, and make proper decisions in non-emergency situations; work independently; speak and write English in a clear, concise, effective, and professional manner; read, understand and uniformly enforce laws, ordinances, rules and regulations; speak and understand additional languages; prepare accurate traffic summons, maintain records, and prepare reports; understand and follow oral and written instructions; learn assigned tasks while adhering to prescribed procedures; react quickly, calmly, and correctly in emergency and difficult situations; establish and maintain effective working relationships with department personnel; work with citizens from varied ethnic, racial, or economic backgrounds; work outdoors in adverse weather conditions; safely operate a motor vehicle including a right-steer vehicle; work effectively with people of diverse cultural, economic and ethnic backgrounds.
PHYSICAL AND ENVIRONMENTAL CRITERIA - In compliance with the Americans with Disabilities Act, the following represents the physical and environmental demands for this position. The employee must be able to perform the essential functions with or without accommodation.
  • This position requires a majority of time spent either walking or sitting with some standing and lifting.
  • Weights of objects to be lifted, carried or pushed/pulled will range from ten (10) to (100) pounds.
  • Climbing of stairs is often required as well as movements such as balancing, stooping, kneeling, crouching, crawling, twisting, bending, reaching, handling, fingering and feeling.
  • Simultaneous and often repetitive use of the hands and feet are required.
  • Reaching overhead and in front of the body is sometimes required.
  • Excellent sensory skills are important (sight, hearing, and speech) as well as the ability to communicate effectively.
  • Work is performed both indoors and outdoors with environmental conditions such as inclement weather, heavy traffic, automobile fumes, hazardous chemicals, noise, and extreme heat and cold.

Do you have the Education Required? See available on-line and campus-based degree programs now!

How to apply: Apply online

Posted: June 8, 2017

NOTE: The is not responsible for typographical errors or omissions in employment notices on this web site. Often, employers change final filing dates, change duties and/or requirements, or close employment openings without notice. If you are interested in a job posted on this site be sure to contact the employer to see if changes in the filing date or job announcement have been made. Employers can also provide more information about open positions that does not appear in the announcements on these pages.